Refund

Refund Policy

For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact support@alaninupearl.shop.

Store guidance on eligibility
We publish this eligibility guidance for customers using this website. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@alaninupearl.shop.

How we handle starting a request
Customers can rely on the following guidance from our store about starting a request. A return or exchange begins when you, contact us at support@alaninupearl.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@alaninupearl.shop.

What customers should know about order problems
Customers can rely on the following guidance from our store about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@alaninupearl.shop.

How we handle refund timing
We publish this refund timing guidance for customers using this website. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@alaninupearl.shop.

How we handle support
For purchases made through this website, our store applies the following guidance on support. For return or exchange assistance, contact support@alaninupearl.shop or 305-909-7304. Questions about this section may be sent to support@alaninupearl.shop.

What customers should know about exceptions
Customers can rely on the following guidance from our store about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@alaninupearl.shop.

Our approach to condition of returns
Customers can rely on the following guidance from our store about condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@alaninupearl.shop.

Contact Information
Email: support@alaninupearl.shop
Phone: 305-909-7304
Physical address: 107 E Village Rd, Shelton, Connecticut, 06484, United States